FAQ
About
Who is behind Lincontournable.shop?
Who is behind Lincontournable.shop?
The essential is an online store created by two colleagues who became friends: Dimby Rakotomalala, Excel trainer followed by more than 1.5 million people on social networks, and Léa Grippaudo, expert in communication and community management.
Our mission: to simplify your life with elegant and effective solutions.
Orders
What payment methods are accepted?
What payment methods are accepted?
We accept payments by credit card (Visa and MasterCard) as well as via PayPal for a secure experience.
What is the order processing time?
What is the order processing time?
Orders are prepared and shipped within 24 to 48 business hours. Once shipped, they generally arrive within 48 to 72 hours (depending on the chosen mode of transport).
What should I do if I want to talk to someone?
What should I do if I want to talk to someone?
We want to talk to you too! Don't hesitate to contact us via our contact form. We will get back to you within 48 hours.
Delivery
Which countries do you ship to?
Which countries do you ship to?
We deliver worldwide.
Where are the products shipped from?
Where are the products shipped from?
All our products are shipped from our offices in France to guarantee you fast and reliable delivery.
How long will delivery take?
How long will delivery take?
Once shipped, orders typically arrive within 3-5 days.
How can I track my order?
How can I track my order?
You will receive a tracking number by email to follow its delivery in real time 🚚
Returns and Refunds
What warranty is offered?
What warranty is offered?
All our products are covered by a 14-day money back guarantee. If you are not satisfied with your purchase, or if you have simply changed your mind, you can return it to us without any problem.
Please note: return costs are not covered.
Can I cancel my order?
Can I cancel my order?
It happens to everyone to change their mind! If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, then we will be happy to cancel it. Your satisfaction is our priority.
How do I return a product?
How do I return a product?
Products must be returned within 30 days of receiving your order. They must be returned in the same condition in which they were received, unused, have all tags still attached and include all original packaging.
How long will my refund take?
How long will my refund take?
Refunds are processed within 7 days of receipt of products.